All items are covered by a lifetime warranty, but if you need to return an item for any other reason, we accept returns within 30 days of purchase.
US & Canada Returns / Exchanges / Refunds: US and Canadian customers are provided with a prepaid return label in the event that you would like to return or exchange your pieces. If you are requesting a full refund on your order, the cost of shipping paid by Olive Tree Jewelry is not included in that refund. You are not expected to pay the shipping to you when requesting an exchange.
International Returns & Exchanges: Unfortunately, we cannot accept exchanges outside of the United States and Canada. A refund will be issued for all returned items. Shipments back to Olive Tree Jewelry must be paid for by the customer, and your refund will be processed upon receipt of the item. All international countries are responsible for their duties and taxes, and refused packages will be refunded excluding shipping costs in the order.
All of this does not apply if there are any defects or issues with your order. In that case, we will cover all costs, and you are not expected to pay anything extra.
To begin the return process, send us an email at firstname.lastname@example.org mentioning whether you would like to return or exchange the item, along with why you would like to return/exchange it. Please also include your order number and any relevant images, and we will be happy to help you out!